Return Policy

We understand that sometimes, the perfect find may not be exactly what you expected. At AFRO UK FOODS, we want to ensure your satisfaction with every purchase. Please take a moment to review our return policy to guide you through the process:

**1. Eligibility for Returns:**
– We accept returns within [number] days from the date of delivery.
– To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

**2. How to Initiate a Return:**
– Log in to your AFRO UK FOODS account and navigate to the Order History section.
– Select the order containing the item you wish to return and follow the instructions provided.
– If you checked out as a guest, please contact our customer support team for assistance.

**3. Return Shipping:**
– Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
– We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return is received safely.

**4. Refund Process:**
– Once your return is received and inspected, we will send you an email notification.
– If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

**5. Exclusions:**
– Some items may not be eligible for return due to hygiene or safety reasons, such as certain health and beauty products or personalized items. Please check the product description for any specific return restrictions.

**6. Damaged or Defective Items:**
– In the rare event that you receive a damaged, defective, or incorrect item, please contact our customer support team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.

**7. Exchange Policy:**
– At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

**8. Cancellations:**
– Once an order is placed, it enters our fulfillment process quickly. Therefore, cancellations are only possible within [number] hours of order placement. Please contact us as soon as possible if you need to cancel an order.

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our dedicated customer support team. We’re here to assist you in ensuring that your AFRO UK FOODS experience is nothing short of exceptional.

Thank you for choosing AFRO UK FOODS for your unique discoveries!